Refund Policy

Melotech offers a 30-day money-back guarantee on subscriptions to the hospital and pharmacy management software.

Refund window

If you are not satisfied with your purchase, you may request a full refund within 30 days of the order date. This applies to your first payment on a new subscription, whether billed monthly or yearly.

How to request a refund

• Visit paddle.net and enter the email address used at checkout to find your order, or
• email Melotech at support@melotechos.com and we will arrange it with Paddle for you.

Refunds are processed by our reseller and Merchant of Record, Paddle.com, back to the original payment method. Banks typically take 3–10 business days to show the credit.

Cancelling a subscription

You can cancel at any time from the "Your plan" page inside the app, or through the billing page Paddle provides. Cancelling stops future renewals; your access and records remain available until the end of the period you have already paid for. Renewal payments outside the 30-day window are not automatically refunded, but if a renewal took you by surprise, contact us — we look at those case by case.

Additional information

Paddle's own Refund Policy also applies to orders placed through checkout. Your statutory rights are unaffected by this policy.